For any goods purchased directly from this site (Chroma Rex), shipping is offered via USPS & UPS, with tracking numbers. Cost is calculated by address.
International postage varies and is calculated at checkout. Unfortunately, no shipping is offered to EU addresses as of Dec 2024, since my small business is unable to comply with the new import requirement for a Responsible Person in the EU to be available with technical documentation in the event of a product recall.
***Custom-framed artwork ships to U.S. addresses only***
Import duties, taxes, and customs fees are the responsibility of the customer, as it is impossible to anticipate what those might cost for every possible order value and destination country.
Please note that returns & exchanges are not accepted if you change your mind about a purchase, but partial & full refunds will be considered in the event that an order arrives defective. Please respond back to any one of your order emails, providing a photo of the issue to enable a prompt resolution.
Goods purchased from Chroma Rex on Spoonflower are shipped directly from their manufacturing sites in Durham, NC & Berlin, Germany with tracking numbers. They also have very customer-friendly policies on returns and refunds:
Spoonflower “Returns & Exchanges” link
