Shipping is generally carried out via USPS (sometimes UPS), with tracking numbers for First Class and Priority Mail parcels.
USPS First Class domestic shipping: $3 or $6, depending on total order weight
USPS Priority Mail domestic shipping: $10 flat rate
International postage varies and is calculated at checkout.
***Custom-framed artwork ships to U.S. addresses only***
Import duties, taxes, and customs fees are the responsibility of the customer, as it is impossible to anticipate what those might cost for every possible order value and destination country.
Please note that returns & exchanges are not accepted if you change your mind about a purchase, but partial & full refunds will be considered in the event that an order arrives defective. Please use the Contact page or email hello@chromarex.com to reach out with order details and a photo of the issue to enable a prompt resolution.
Goods purchased from Chroma Rex on Spoonflower are shipped directly from their manufacturing sites in Durham, NC & Berlin, Germany with tracking numbers. They also have very customer-friendly policies on returns and refunds:
Spoonflower “Returns & Exchanges” link
